Shipping policy
We are committed to providing a smooth and efficient shopping experience, ensuring your orders arrive safely and on time. Please review our shipping policies below before completing your purchase.
Shipping Within South Africa
• Free Shipping: We offer free shipping on all orders over R1300 within South Africa.
• Standard Shipping Fees: Orders below R1300 will incur a shipping fee, calculated at checkout.
Order Processing
• Orders are processed within 1-2 business days (excluding weekends and public holidays).
• Once your order is dispatched, you will receive a confirmation email with tracking details.
Delivery Timeframes
• Major Cities & Metropolitan Areas: Estimated delivery within 2-4 business days after dispatch.
• Outlying & Remote Areas: Estimated delivery within 4-7 business days after dispatch.
• Delivery times may vary due to unforeseen circumstances, such as weather conditions, courier delays, or high-order volumes.
Tracking & Order Updates
• Once your order has been shipped, you will receive a tracking number via email to monitor your delivery progress.
• If you experience any tracking or delivery issues, please contact our support team for assistance.
International Shipping
At this time, we only ship within South Africa. If you are interested in international shipping, please contact us to discuss potential options.
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Delivery Issues & Liability
To ensure a smooth delivery experience, please review the following terms regarding damaged or missing items:
• Damaged or Opened Packages: If your package appears damaged, opened, or tampered with upon delivery, you must refuse delivery or note the damage with the courier before signing for it.
• Missing Items: Smaller items may be packed inside larger boxes. Please inspect all packaging carefully before discarding to ensure all items are accounted for.
• Reporting Issues: Any missing, damaged, or incorrect items must be reported within 24 hours of delivery and must include photos of the package and its contents.
• Accepted Deliveries: If a package is accepted without noting any damage, we are not liable for missing or damaged items.
By completing your purchase, you acknowledge and agree to these terms.
For any shipping-related concerns, please contact us at support@lisaraleigh.co.za we’re happy to assist.
